Operations Coordinator

We’re seeking an experienced Operations Coordinator to provide hands-on administrative and operational support to senior leadership, while playing a key role in the day-to-day operations of one of the world’s most prestigious and high-performing global law firms in their Miami office.

This is a highly visible position supporting multiple operational functions—including Facilities Services, Digital and Delivery Services, Food Services and Catering, Logistics, Supplies and Purchasing, Safety and Security, Guest Services, and Space Planning. You’ll collaborate across departments, streamline processes, and help maintain a professional, efficient, and welcoming office environment.

Key Responsibilities:

Drive Operational Excellence

• Provide guidance and support on mail-related requests and delivery logistics, leveraging technology to optimize workflow and turnaround times
• Utilize Microsoft Office Suite, web-based applications, and digital production systems to support efficient, high-quality output

Oversee General Services

• Serve as subject-matter expert in digital imaging, document production, and mailroom operations
• Manage scanning, printing, binding, media duplication, and digital document processing while ensuring quality and confidentiality standards

Support Safety & Emergency Programs

• Assist with physical security and emergency preparedness initiatives, including CPR/AED training, emergency drills, and building safety programs
• Partner with building management on safety-related initiatives

Facilitate Property Management

• Act as liaison between internal Operations teams and property management to ensure timely response to building-related matters

Deliver Exceptional Service

• Provide high-level support to staff, visitors, and clients
• Coordinate catering and vendor services
• Maintain a polished, service-oriented presence

Contribute to Continuous Improvement

• Prepare reports and statistical data
• Stay informed on facilities and operations trends
• Participate in professional development opportunities

Qualifications:

• Bachelor’s degree preferred; equivalent experience considered
• Proficient experience in operations or facilities management
• Digital Services is a key requirement – (experience using equipment, trial binders, making the exhibits that are being brought to court)
• Proven ability to manage requests efficiently in a fast-paced, professional environment
• Experience developing and implementing operational procedures
• Strong interpersonal and communication skills with the ability to build relationships across all levels
• Advanced proficiency in Microsoft Windows and Office Suite (PowerPoint, Excel, Word, OneNote, SharePoint)
• Ability to manage multiple priorities under tight deadlines with strong attention to deta